FAQ

How do I determine my size? 

To assist you in finding the right size, we provide comprehensive size guides with measurement instructions on our website. 

What is your return/refund policy? 

We want you to be completely satisfied with your purchase. If your order does not meet your expectations, you may return unworn, unwashed, and unaltered items within 14 days of delivery. 

All returned and exchanged items must be in their original condition, unworn, unwashed, and with tags attached.

You will be refunded via the payment method you originally used to place your online order.  

 Is my payment information secure? 

Yes, protecting your payment information is our top priority. We use industry-standard encryption technology to ensure that your personal and financial information remains safe and secure during transactions. 

How long will it take to receive my order? 

Delivery times may vary depending on your location and selected shipping method. Typically, orders are processed within 1-2 business days, and delivery times range from 3-5 business days for standard shipping. You can track the status of your order using the tracking number provided in your shipping confirmation email. 

Can I cancel or modify my order? 

Once an order is placed, our team works quickly to process and fulfill it. If you need to cancel or modify your order, please contact us as soon as possible. We'll do our best to accommodate your request, but please note that orders cannot be changed or canceled once they've been shipped. 

How can I contact customer support? 

If you have any questions, concerns, or feedback, our customer support team is here to help. You can reach us via email at support@poolmystring.com or through our contact form on the website. We strive to respond to all inquiries promptly.